Terms & Conditions
These terms and conditions are applicable only to the holiday bookings
- The price quoted in this website includes the services specified for each tour. On confirmation of your booking you will also receive an email stating all services included in your chosen option.
- There is a non-refundable administration fee of £250 payable when you book.
- You can submit an enquiry and or book via our website or email.
- On receipt of your enquiry we will arrange a conversation to discuss in more detail your chosen trip and or understand your requirement.
- To secure a place you are required to book paying the admin fee preferably two months or more, prior to your intended travel date.
- On payment of the services requested , we confirm your booking for the specified dates.
- We will also provide advice on the health and safety requirements of your chosen destination. This can also be found on our pages for [destination] travel advice.
- Booking confirmation should take place at least six weeks before departure.
- In the event that you cancel your reservation, you will receive a full refund of any money you have paid towards your trip, providing you cancel six weeks before your trip date. Between 6-4 weeks prior your trip you will receive 50% of the refund.
- Should you request a cancellation 27 days or less prior to your trip date, the money you have paid is not refundable.
- Your money is safe with us: As a British registered tour operator we comply with required legislation of providing security for your money in the unlikely case of insolvency. So, any money paid to us is protected under adequate insurance policy and bonding that also includes the provision of repatriation and service quality assurance. We review and test the services of our suppliers to make sure we offer to you a high quality service.
- We request that you submit in writing any complaint you may have about our services or that of any of our suppliers, so we can deal with it, with immediate effect.
- We operate a 24/7 phone service over whatsapp on this mobile number +447960 508323, so you can communicate with us while travelling, should you need us to resolve any issues while you are travelling.